Support

The ezyVet API support team can help guide you when utilizing the API including what fields to pay attention to, common pitfalls and how API fields are represented in the UI.

INFO

Some fees may apply if in-depth API consulting is required.

What we can help with

• Describing the ezyVet data structure
• Endpoint and field relationships and definitions
• API query examples
• Best-practice recommendations
• Connection and performance issues
• Optimising API calls
• Reinstating expired trial environments
• API to UI behaviour relationships

Getting in touch

If you have questions regarding the ezyVet API that are not covered in the ezyVet API documentation, you can contact the ezyVet API support team by emailing apisupport-ezyvet@idexx.com.

When making a support query, include the below information to ensure we can triage your query appropriately and provide accurate advice.

• Integration name.
• ezyVet Site URL.
• A cURL of the request you're making.
• What you're seeing vs. what you expect.
• Error messages and screenshots.
• What troubleshooting you've already completed.